System notifications & automatic ticket creation

This section explains how to manage and customise notifications within the platform. It includes setting up notification preferences to ensure relevant alerts are received, configuring in-app notifications for real-time updates, and automating ticket creation in systems such as Jira to streamline issue tracking and resolution. We will cover the following topics in this section:

1. Notification Preferences: Setting up notification preferences for your BalkanID account on the tenant-level by administrators and on the user-level by each individual user.

2. In-app Notifications: Setting up notification streams to receive within the BalkanID application.

3. Supported Ticketing Systems: Setting up automatic ticket creation systems on your environment to provision access to users when access requests are approved and de-provision access from users when access requests are approved or access reviews are denied.