# System notifications & automatic ticket creation

This section explains how to manage and customise notifications within the platform. It includes setting up notification preferences to ensure relevant alerts are received, configuring in-app notifications for real-time updates, and automating ticket creation in systems such as Jira to streamline issue tracking and resolution. We will cover the following topics in this section:

1. [Notification Preferences](https://docs.balkan.id/getting-started/system-notifications-and-automatic-ticket-creation/notification-preferences): Setting up notification preferences for your BalkanID account on the tenant-level by administrators and on the user-level by each individual user.
2. [In-app Notifications](https://docs.balkan.id/getting-started/system-notifications-and-automatic-ticket-creation/in-app-notifications): Setting up notification streams to receive within the BalkanID application. 
3. [Supported Ticketing Systems](https://docs.balkan.id/getting-started/system-notifications-and-automatic-ticket-creation/supported-ticketing-systems): Setting up automatic ticket creation systems on your environment to provision access to users when access requests are approved and de-provision access from users when access requests are approved or access reviews are denied.