> For the complete documentation index, see [llms.txt](https://docs.balkan.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.balkan.id/getting-started/system-notifications-and-automatic-ticket-creation.md).

# System notifications & automatic ticket creation

This section explains how to manage and customise notifications within the platform. It includes setting up notification preferences to ensure relevant alerts are received, configuring in-app notifications for real-time updates, and automating ticket creation in systems such as Jira to streamline issue tracking and resolution. We will cover the following topics in this section:

1. [Notification Preferences](/getting-started/system-notifications-and-automatic-ticket-creation/notification-preferences.md): Setting up notification preferences for your BalkanID account on the tenant-level by administrators and on the user-level by each individual user.
2. [In-app Notifications](/getting-started/system-notifications-and-automatic-ticket-creation/in-app-notifications.md): Setting up notification streams to receive within the BalkanID application. 
3. [Supported Ticketing Systems](/getting-started/system-notifications-and-automatic-ticket-creation/supported-ticketing-systems.md): Setting up automatic ticket creation systems on your environment to provision access to users when access requests are approved and de-provision access from users when access requests are approved or access reviews are denied. 


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