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Direct Application Integrations

This section provides a detailed guide to integrating your applications with BalkanID. It's divided into two main parts: first, the general steps for integrating any application once you have its credentials, and second, specific instructions for obtaining credentials for each of the directly supported applications. If a particular integration that you are interested in is not in this list, BalkanID team can build those additional integrations for you. Typically new integrations take a couple of days to a week to be deployed in your environment.

Reach out to us at [email protected] for any new integrations that we do not support yet.

Integrating a new Application

  1. Obtain the necessary credentials for your desired application by following the steps mentioned in the list of integrations below. Follow these steps to integrate it with BalkanID.

  2. Login to the BalkanID application and switch to the tenant you would like to add your integration to.

  3. Head to Integrations > Add Integration, select your desired application.

  4. Set up the Primary Application owner (mandatory) and the Description, if any. Set up Secondary Application Owner(s), if any.

  5. If the only Extraction Type option you see is Direct Configuration, and you see a button labeled Get Access Token, jump ahead to step 7. Otherwise, continue on to step 6!

  6. Select the Extraction Type and fill in the fields for successful extraction. From here, you can configure your application using one of the following methods:

    1. Direct integration - Provide your application integration credentials to set up a direct connection between BalkanID and the application in question. You can refer to the application documents to get understand how to procure the tokens.

    2. SCIM integration - Provide SCIM server credentials to set up a SCIM connection between BalkanID and the application.

    3. Manual file upload - You may also upload application Entity and Entity Relations through a .CSV file upload. Contact the team for assistance with this.

    4. Automated upload using API - You can upload data using our Bulk APIs with the help of an API key which will be provided to you. Please refer to the application entity and entity relation upload docs for specific instructions on uploading your application data through the API.

  7. Flow for integrations with the Get Access Token flow: Ignore this step if you already entered your app credentials in the previous step! Otherwise: go ahead and click the button labelled Get Access Token.

    1. You'll find yourself on an informational page titled Balkan uses Truto to connect your account. Go ahead and click continue.

    2. Follow the instructions on the subsequent screen! Depending on the application, it may ask you for an API Key and related information, or take you through an OAuth2 flow after clicking the Connect button.

    3. Once connected successfully, you'll be brought back to the BalkanID page you were on previously, and the Access Token field would have been filled.

  8. Click on next to move onto Optional Configuration.

  9. Configure your fulfilment options as you see fit in this page. You can configure your multi-review settings here as well.

  10. Once done, click on the "Save Changes" button. Your integration will process and extract your data in a few minutes. You can track the status of your integration from the snackbar we provide as shown in the below images.

  11. You can view your application entitlement data once the status of application integration is "Connected" and you see the "Data Available" message in the table.

Need Assistance? Please reach out to [email protected] if you have any questions or need assistance configuring an integration. We are always available to help!

For applications not listed below and without API access to pull entitlements, direct integration may not be feasible. However, if the application is a web-based system, you can use the BalkanID browser extension and BalkanID team can support such integrations for you. The browser extension enables data extraction through web scraping and automatically pushes the information to your BalkanID tenant, ensuring a similar experience that you get with direct integrations and comprehensive coverage even for systems without APIs.

Contact your customer success manager or [email protected] to get the BalkanID browser extension.

Supported Integrations

Each application listed below includes specific instructions on how to procure the necessary credentials (e.g., API keys, client secrets, access tokens) required to set up the direct connection within BalkanID. Once you have these credentials, follow the general integration steps outlined in the "Integrating a New Application" section above.

This list covers a wide range of categories, including project management & collaboration tools, cloud platforms & infrastructure services, version control & code management systems, CI/CD & DevOps tools, database & storage solutions, customer relationship management (CRM) systems, identity & access management (IAM) solutions, financial & business management tools, security & monitoring systems, and email & communication platforms.

If a particular integration you're interested in isn't on this list, the BalkanID team can build additional integrations for you. Typically, new integrations can be deployed in your environment within a matter of days.

Reach out to us at [email protected] for any new integrations that we do not support yet.

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