Freshservice
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Last updated
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You can automatically create tickets in freshservice during the following cases:
Access Request has been approved
Access Review has been denied
This functionality allows you to automatically create tickets to provision/de-provision resources based on the corresponding access request/review. Let us explore the steps to configure this on your tenant:
Go to Freshservice > Admin > Channels > Email settings and mailboxes. You will be able to see the your support email over there.
Note down your Freshservice email.
Go to Third Party Integrations Tab in Integrations on your BalkanID tenant.
Click on Setup for your desired application.
In Fulfillment options, choose ticket creation. It will open up a section below to select the ticketing system - Freshworks in this case. A text box will also appear to set the Email Address.
This is all the configuration you need to do on the tenant.
Once you have setup, you can test to see if this working by denying access reviews on your tenant. When you deny an access review, a email will be sent out and a ticket will be created on Freshservice within the project that you had setup. It will resemble the one shown in the image given below:
Add the Freshservice Support Email address from your freshservice admin page. Then hit Save Changes on the side panel.
