Notification Preferences
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BalkanID offers extensive notification preferences for both tenant administrators and individual users. These preferences allow for the customization of notification settings, ensuring that users receive relevant notifications through their preferred channels.
Tenant admins can configure notification settings for all users within their tenant. These settings can be accessed under:
Configure Group → System Notifications Tab
Enable/Disable Notifications: Admins can turn notifications on or off entirely or for specific categories.
Notification Channels: Choose which channels (currently email and in-app) to use for sending notifications. Future support will include additional channels like Slack and Teams.
Allow User Override: Enable or disable users' ability to customize their notification settings for specific notifications.
After selecting or changing the notification preferences, the admin has to click on the floating save button on the bottom right of the application to save the tenant-level preferences.
Individual users can personalize their notification settings under:
Account (Profile Icon) → Preferences dropdown
Opt-In/Opt-Out: Users can choose whether to receive notifications.
Select Notification Types: Users can pick which types of notifications to receive, subject to tenant admin restrictions if the "Allow user override" option is disabled.
Navigate to Preferences:
Go to Account -> Preferences dropdown.
Set Notification Preferences:
Opt-in or opt-out of receiving notifications.
Choose specific notifications to receive, based on the settings allowed by the tenant admin.
Q: How do I disable notifications entirely?
A: Tenant admins can disable notifications for all users under Settings → System Notifications. Individual users can opt-out of notifications under Account → Preferences, provided the "Allow user override" option is enabled by the tenant admin.
Q: Why can't I change certain notification settings?
A: If the tenant admin has disabled the "Allow user override" option for a particular notification, users will not be able to modify settings for that notification.
Q: Can I choose the channels through which I receive notifications?
A: Yes, tenant admins can configure the channels (currently email and in-app) at the tenant level. Future updates will include additional channels like Slack and Teams.
For further assistance, please contact BalkanID support ().
