Notification preferences

Overview

BalkanID offers extensive notification preferences for both tenant administrators and individual users. These preferences allow for the customization of notification settings, ensuring that users receive relevant notifications through their preferred channels.

Tenant-Level Notification Preferences

Accessing Notification Preferences

Tenant admins can configure notification settings at the tenant level. These settings are what are used as the default for every user who have not set up their own preferences:

• Configure Group → System Notifications Tab

  

Features

• Enable/Disable Notifications: Admins can turn notifications on or off entirely or for specific categories.

• Notification Channels: Choose which channels (currently email, in-app and slack) to use for sending notifications. Future support can include additional channels like Teams.

• Allow User Override: Enable or disable users' ability to customize their notification settings for specific notifications. Disabling this will prevent users from overriding the tenant level settings.

After selecting or changing the notification preferences, the admin has to click on the save button on the bottom right of the application to save the tenant-level preferences.

User-Level Notification Preferences

Accessing Notification Preferences

Individual users can personalize their notification settings under:

• Account (Profile Icon) → Preferences dropdown

  

Features

• Opt-In/Opt-Out: Users have the ability to subscribe to or disable specific notifications through their Account (Profile Icon) → Preferences page. However, this control is only available if the tenant admin has enabled the "Allow user override" setting for those notifications. If this setting is turned off, users will not be able to disable or modify the notification preferences on their own.

• Notification Selection: When allowed by the tenant admin, users can selectively choose which types of notifications they want to receive. This flexibility depends on the "Allow user override" setting being enabled. If a notification, its group, or all notifications are disabled at the tenant level, users will not be able to opt in to those notifications.

FAQs

Q: How do I disable notifications entirely?

A: Tenant admins can disable all notifications for users by navigating to Settings → System Notifications.

Individual users can opt out of notifications (if tenant admin has enabled them) entirely via Account (Profile icon) → Preferences by turning off the notification toggles—but only if the tenant admin has enabled the "Allow user override" option for all notifications.

Users cannot disable notifications entirely if:

• The "Allow user override" option is turned off for any notification at the tenant level by an admin.

• A notification group, or all notifications, are disabled at the tenant level by an admin.

Q: Why can't I change certain notification settings?

A: If the tenant admin has disabled the "Allow user override" option for a particular notification, users will not be able to modify settings for that notification.

Q: Can I choose the channels through which I receive notifications?

A: Yes, tenant admins can configure the channels at the tenant level.

For further assistance, please contact BalkanID support ([email protected]).