> For the complete documentation index, see [llms.txt](https://docs.balkan.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.balkan.id/getting-started/system-notifications-and-automatic-ticket-creation/in-app-notifications.md).

# In-app notifications

## Overview <a href="#h_01hz21nxw5y899kwc7ts6a0k2c" id="h_01hz21nxw5y899kwc7ts6a0k2c"></a>

Balkan ID supports in-app notifications, providing users with real-time updates directly within the application. This feature ensures timely communication and allows users to stay informed without the need to check their email inbox frequently.

## Features <a href="#h_01hz21nxw5sggxgcdvmmnag967" id="h_01hz21nxw5sggxgcdvmmnag967"></a>

### Real-Time Notifications <a href="#h_01hz21nxw5b0frdz3gj1hw82y6" id="h_01hz21nxw5b0frdz3gj1hw82y6"></a>

* **Notification Feed**: Users can access a dedicated panel within the app to view and manage their notifications.

  <figure><img src="/files/EnjV0JNwe3V7Pp0keE12" alt="" width="375"><figcaption></figcaption></figure>
* **Toast Notifications**: When a notification occurs, a toast notification will pop up on the screen, providing relevant information.

  <figure><img src="/files/q9C8Rx0hR2meAgdvlRlD" alt="" width="375"><figcaption></figcaption></figure>

### Notification Feed Tabs <a href="#h_01hz21nxw5bmg836wfnyakhsac" id="h_01hz21nxw5bmg836wfnyakhsac"></a>

The notification feed is divided into three tabs for better organization and management:

1. **All**: Displays all received notifications.
2. **New**: Shows only unread notifications.
3. **Archive**: Contains notifications that the user has archived for future reference.

### Viewing Notifications <a href="#h_01hz21nxw5crjgpk8nrd05rwd1" id="h_01hz21nxw5crjgpk8nrd05rwd1"></a>

1. **Open Notification Panel**:
   * Click on "Notifications" with the bell icon located in the top-right corner of the application in the navigation panel.
2. **Navigate Through Tabs**:
   * Use the tabs ("All", "New", "Archive") to browse and manage notifications according to their status.

### Archiving Notifications <a href="#h_01hz21nxw5rtjy7zn5qc1ysf9m" id="h_01hz21nxw5rtjy7zn5qc1ysf9m"></a>

Users can archive notifications from the "All" or "New" tabs. Archiving helps in decluttering the notification list while keeping important notifications accessible in the "Archive" tab.

To archive a notification, go to the "All" or "New" tab in the notification feed, and click the close (x) icon next to the notification you wish to archive.

&#x20;

For more detailed information or assistance, please contact BalkanID support (<support@balkan.id>).


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