Configuring campaign escalation

Access Review Campaigns can be configured to escalate all incomplete reviews as the due date approaches. This is to help ensure that reviews happen on time.

Configuration

Escalation settings are configured when you create a campaign or edit a draft campaign, using the Escalation field.

Provided options:

• does not escalate: no escalation notifications will be sent for this campaign

• 1 day before due date: escalation notifications will be sent to each assigned reviewer and their manager 1 day before the campaign's due date

• 2 days before due date: escalation notifications will be sent to each assigned reviewer and their manager 2 days before the campaign's due date

• 2 days before due date: escalation notifications will be sent to each assigned reviewer and their manager 3 days before the campaign's due date

• 1 week before due date: escalation notifications will be sent to each assigned reviewer and their manager 1 week before the campaign's due date

Notifications

Each reviewer will receive a notification indicating they have incomplete reviews for the campaign along with a sample of those reviews and a link to the My Tasks > Campaign page in the BalkanID app, where they can complete their reviews. Here is a sample screenshot:

Similarly, each reviewer's manager will receive a notification letting them know their direct report has incomplete reviews for the campaign. Here is a sample screenshot:

Refer to the System notifications and automatic ticket creation section to configure and set up notification systems for you tenant.