> For the complete documentation index, see [llms.txt](https://docs.balkan.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.balkan.id/user-access-reviews/access-review-management/configuring-access-reviews-and-campaigns/configuring-campaign-escalation.md).

# Configuring campaign escalation

**Access Review Campaigns** can be configured to escalate all incomplete reviews as the due date approaches. This is to help ensure that reviews happen on time. 

## Configuration <a href="#h_01hskr66m25ypqx7tdtyz93mye" id="h_01hskr66m25ypqx7tdtyz93mye"></a>

Escalation settings are configured when you create a campaign or edit a draft campaign, using the **Escalation** field.

### Provided options: <a href="#h_01hsksx2afx9pzpzbd32zvbemr" id="h_01hsksx2afx9pzpzbd32zvbemr"></a>

<figure><img src="/files/LV1bPJ7obfRceaXhNdJ2" alt="" width="375"><figcaption></figcaption></figure>

* **does not escalate**: no escalation notifications will be sent for this campaign
* **1 day before due date**: escalation notifications will be sent to each assigned reviewer and their manager 1 day before the campaign's due date
* **2 days before due date**: escalation notifications will be sent to each assigned reviewer and their manager 2 days before the campaign's due date
* **2 days before due date**: escalation notifications will be sent to each assigned reviewer and their manager 3 days before the campaign's due date
* **1 week before due date**: escalation notifications will be sent to each assigned reviewer and their manager 1 week before the campaign's due date

## Notifications <a href="#h_01hsktef74ree9zv71nhy6md6m" id="h_01hsktef74ree9zv71nhy6md6m"></a>

Each reviewer will receive a notification regarding their incomplete campaign reviews. This includes a *Reviews Progress* summary (total, pending, approved, denied, and overdue reviews) along with a link to the *My Tasks* > *Campaign page* in the BalkanID app, where they can complete their reviews. Here is a sample screenshot:<br>

<div data-with-frame="true"><figure><img src="/files/GvnAzSXa88sZbib8ycFw" alt=""><figcaption></figcaption></figure></div>

Similarly, each reviewer's manager will receive a notification letting them know their direct report has incomplete reviews for the campaign. Here is a sample screenshot:<br>

<div data-with-frame="true"><figure><img src="/files/ie8pY4NI0A5Z1djhdcMU" alt=""><figcaption></figcaption></figure></div>

Refer to the [System notifications and automatic ticket creation](/getting-started/system-notifications-and-automatic-ticket-creation.md) section to configure and set up notification systems for you tenant.<br>


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