# Access review campaign notifications and reminders

### **Managing Access Review Notifications**

This guide explains how to notify and remind reviewers about their pending access reviews. You can send manual email reminders for specific campaigns or leverage the BalkanID Slackbot for automated, real-time notifications directly within Slack.

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## **Manual Campaign Notifications (via Email)**

As a Risk Manager or Administrator, you can send ad-hoc email notifications to remind reviewers about active campaigns. This is useful for nudging specific individuals to complete their pending tasks.

#### How to Send Manual Reminders

1. **Navigate to Your Campaign:**

<div data-with-frame="true"><figure><img src="/files/xLp4RwFF2odVkx1zqBFm" alt=""><figcaption></figcaption></figure></div>

Scroll down the campaign details page for any active campaign to find the progress breakdown. You can switch between these three tables to identify exactly where bottlenecks are occurring:

<table data-header-hidden><thead><tr><th width="299.33203125"></th><th></th></tr></thead><tbody><tr><td><strong>View</strong></td><td><strong>Best Used For...</strong></td></tr><tr><td>Progress by Application Integration</td><td>Reminding reviewers who are responsible for specific connected apps (e.g., Okta or AWS).</td></tr><tr><td>Progress by Reviewer</td><td>Nudging a specific individual who has pending tasks across multiple resources or applications.</td></tr><tr><td>Progress by Resource</td><td>Targeting reviewers for specific, high-priority resources that require immediate attention.</td></tr></tbody></table>

<div data-with-frame="true"><figure><img src="/files/rbwOyxKkvlKXTSFagEyD" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="/files/WX8B8oKu36xmvx8Q6jHv" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="/files/zL0K6BLui2AsyrIhrv3c" alt=""><figcaption></figcaption></figure></div>

2. **Trigger the Reminder:**\
   In every row of these tables, you will find an Actions column on the far right. Click the Send (paper airplane) icon. This immediately dispatches a reminder email to the reviewer associated with that specific row.
3. **Confirm Delivery:**\
   Once the notification has been successfully dispatched, the system will provide immediate visual feedback. You will see a success indicator confirming the reviewer has been notified.

<div data-with-frame="true"><figure><img src="/files/kUb8DaC2uTJ7ZODqbfC3" alt=""><figcaption></figcaption></figure></div>

The reviewers with pending reviews will get notified on their mails regarding their pending notifications so that they can take action on it.&#x20;

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## **Access Review Notifications with BalkanID Slackbot**

For a more integrated and immediate notification experience, the BalkanID Slackbot delivers alerts directly to your reviewers in Slack. This reduces email clutter and helps your team respond to tasks more efficiently.

**Getting Started: No Extra Setup Needed!**

This is the best part for a beginner: **access review notifications are automatically enabled** once the BalkanID Slackbot is installed in your workspace. You do not need to configure anything else. Once installed, reviewers will automatically receive Slack notifications whenever a review is assigned to them.

**How It Works**

When an access review is created (either from a new access request or as part of a campaign), the assigned reviewer will instantly receive a notification in the **Messages** tab of the BalkanID Slackbot. This notification includes:

* A summary of the access review.
* A direct link to the BalkanID app's **My Tasks** page, where they can immediately act on the review.

**Types of Slackbot Notifications**

The BalkanID Slackbot keeps you informed throughout the entire lifecycle of an access review. Here are the different notifications you can expect to see:

1. **New access review notifications for campaigns:**\
   Sent when a new access review is assigned to you.

   <figure><img src="/files/f4happEem2X5Hfcr1802" alt=""><figcaption></figcaption></figure>
2. **Access reviews escalated notifications for campaigns:**\
   Sent if the initial reviewer does not act on a review and it is escalated to you as the next-level reviewer (e.g., their manager).

   <figure><img src="/files/F0Idhh9eWiRlhJgzw6jt" alt=""><figcaption></figcaption></figure>
3. **Access reviews overdue notifications for campaigns:**\
   A reminder sent to you if your assigned access review has passed its due date.

   <figure><img src="/files/y47rSm3ZAWhaprJddYhc" alt=""><figcaption></figcaption></figure>
4. **Access reviews denied notifications:**\
   Informs the original requestor that their access request has been denied after review.

   <figure><img src="/files/AdFXWpk7bAn5achC8hZt" alt=""><figcaption></figcaption></figure>
5. **Campaign reminder notifications:**\
   A general reminder sent during a campaign to all reviewers who still have pending reviews.

   <figure><img src="/files/uEPAVhQaBps8NwA9i09A" alt=""><figcaption></figcaption></figure>
6. **Campaign overdue notifications:**\
   Sent to all reviewers with pending tasks after the campaign's end date has passed.

   <figure><img src="/files/zz7dMtAEbHTMSHaWBd9d" alt=""><figcaption></figcaption></figure>
7. **Campaign aborted notifications:**\
   Notifies relevant users that a campaign has been stopped before completion.

   <figure><img src="/files/0xEqE2ARhuVrkRP6i8yl" alt=""><figcaption></figcaption></figure>
8. **Campaign completed notifications:**\
   Notifies relevant users that a campaign has been successfully completed.

   <figure><img src="/files/HWzkfIJ1dHs2nIORgU2w" alt=""><figcaption></figcaption></figure>
9. **Access provisioning/deprovisioning notifications:**\
   Alerts notifying that the accesses has been de-provisioned according to fulfilment options setup for integrations after a campaign has been successfully completed.
   1. Notification - Access review denial and de-provisioning:

      <figure><img src="/files/qc6rNegQwbho4wuD6yIO" alt=""><figcaption></figcaption></figure>
   2. Notification - De-provisioning of access reviews was unsuccessful

      <figure><img src="/files/SslPjevXmJQRHz1Qo129" alt=""><figcaption></figcaption></figure>
   3. Notification - Access reviews were partially de-provisioned

      <figure><img src="/files/xb3j4EIlw4GOq2g5O4GJ" alt=""><figcaption></figcaption></figure>
   4. Notification - All access reviews were successfully de-provisioned

      <figure><img src="/files/qkVrLx6FDN5nbfTnfGgf" alt=""><figcaption></figcaption></figure>


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