Access review campaign notifications and reminders

Managing Access Review Notifications

This guide explains how to notify and remind reviewers about their pending access reviews. You can send manual email reminders for specific campaigns or leverage the BalkanID Slackbot for automated, real-time notifications directly within Slack.

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Manual Campaign Notifications (via Email)

As a Risk Manager or Administrator, you can send ad-hoc email notifications to remind reviewers about active campaigns. This is useful for nudging specific individuals to complete their pending tasks.

How to Send Manual Reminders

1. Navigate to Your Campaign:

Scroll down the campaign details page for any active campaign to find the progress breakdown. You can switch between these three tables to identify exactly where bottlenecks are occurring:

View	Best Used For...
Progress by Application Integration	Reminding reviewers who are responsible for specific connected apps (e.g., Okta or AWS).
Progress by Reviewer	Nudging a specific individual who has pending tasks across multiple resources or applications.
Progress by Resource	Targeting reviewers for specific, high-priority resources that require immediate attention.

1. Trigger the Reminder: In every row of these tables, you will find an Actions column on the far right. Click the Send (paper airplane) icon. This immediately dispatches a reminder email to the reviewer associated with that specific row.

2. Confirm Delivery: Once the notification has been successfully dispatched, the system will provide immediate visual feedback. You will see a success indicator confirming the reviewer has been notified.

The reviewers with pending reviews will get notified on their mails regarding their pending notifications so that they can take action on it.

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Access Review Notifications with BalkanID Slackbot

For a more integrated and immediate notification experience, the BalkanID Slackbot delivers alerts directly to your reviewers in Slack. This reduces email clutter and helps your team respond to tasks more efficiently.

Getting Started: No Extra Setup Needed!

This is the best part for a beginner: access review notifications are automatically enabled once the BalkanID Slackbot is installed in your workspace. You do not need to configure anything else. Once installed, reviewers will automatically receive Slack notifications whenever a review is assigned to them.

How It Works

When an access review is created (either from a new access request or as part of a campaign), the assigned reviewer will instantly receive a notification in the Messages tab of the BalkanID Slackbot. This notification includes:

• A summary of the access review.

• A direct link to the BalkanID app's My Tasks page, where they can immediately act on the review.

Types of Slackbot Notifications

The BalkanID Slackbot keeps you informed throughout the entire lifecycle of an access review. Here are the different notifications you can expect to see:

1. New access review notifications for campaigns: Sent when a new access review is assigned to you.

   
2. Access reviews escalated notifications for campaigns: Sent if the initial reviewer does not act on a review and it is escalated to you as the next-level reviewer (e.g., their manager).

   
3. Access reviews overdue notifications for campaigns: A reminder sent to you if your assigned access review has passed its due date.

   
4. Access reviews denied notifications: Informs the original requestor that their access request has been denied after review.

   
5. Campaign reminder notifications: A general reminder sent during a campaign to all reviewers who still have pending reviews.

   
6. Campaign overdue notifications: Sent to all reviewers with pending tasks after the campaign's end date has passed.

   
7. Campaign aborted notifications: Notifies relevant users that a campaign has been stopped before completion.

   
8. Campaign completed notifications: Notifies relevant users that a campaign has been successfully completed.

   
9. Access provisioning/deprovisioning notifications: Alerts notifying that the accesses has been de-provisioned according to fulfilment options setup for integrations after a campaign has been successfully completed.

   1. Notification - Access review denial and de-provisioning:

      
   2. Notification - De-provisioning of access reviews was unsuccessful

      
   3. Notification - Access reviews were partially de-provisioned

      
   4. Notification - All access reviews were successfully de-provisioned