Fulfillment Options
BalkanID supports multiple fulfillment options, allowing seamless configuration for how identities, connections, and resources are provisioned or deprovisioned across all connected applications.
This comprehensive approach offers both a streamlined setup process and the versatility to integrate with your existing infrastructure. You can configure fulfillment via your Identity Provider (IdP), directly manage provisioning, connect via a SCIM server, create tickets for management through your Ticketing and Work Management solutions, or even trigger custom actions by calling webhooks and playbooks.
Note: To enable Fulfillment Options for your account, please contact Customer Support.
The options are:
Fulfillment Option
Description
SSO
The user account will be provisioned in / deprovisioned from the IDP of the tenant.
SaaS Direct
The user account will be provisioned in / deprovisioned from the app itself.
Ticket Creation
The system will create a ticket to the ticketing system for manual provisioning / deprovisioning.
SCIM
The account provisioning / deprovisioning will happen via SCIM (Needs SCIM configuration to be done first).
Webhook
The webhook configuration will be triggered post actions (Needs Webhooks to be setup first).
Playbook
The playbook server will be called post actions (Needs Playbook configuration to be done first).
The current set of applications supported are:
Fulfillment Option
Description
SSO
Custom
SaaS Direct
AWS, AzureAD, Google, Okta, and other apps on demand
Ticket Creation
Refer to support ticketing systems.
SCIM
All applications
Webhook
All applications
Playbook
All applications
To configure fulfillment options within your tenant:
Go to the Configure > Integrations > Add Integration OR Select the three dots on an application -> Edit (If you want to edit an already configured application)
If adding a new integration, configure the application integration and click Next.
Under the Optional Configuration settings, Select the fulfillment options as required.
Click on Save to apply this to that integration.
Voilà, all set! Your newly set fulfillment options will be taken into account if any event takes place on the event in the system.
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