Reviewer Insight Escalation for Campaigns

Campaign creation now includes a feature that allows you to select specific insights that are applied applied to the identities of reviewers whose evaluations require escalation for an additional level of review from their line manager. This feature is configured by selecting an insight in the Exclude reviewers with insights option.

For instance, if a user (employee) has an SoD insight associated with one of their identities and a campaign is created with the Exclude reviewers with insights option set to the SoD insight, then when a review is assigned to that user, both the reviewer's approval and their manager’s approval will be required. In effect, the review is automatically escalated to the reviewer's manager, necessitating two levels of review.

In scenarios where both the reviewer and their immediate manager have an SoD violation insight, the review will bypass the manager and be escalated directly to the manager’s manager. Despite this change in hierarchy, the review process still requires two levels of approval: one from the initial reviewer and one from the manager’s manager.

After successful completion of both review levels in the insight escalation process (i.e., once both approvers have provided their approval), the review will then proceed to the next reviewer in the defined precedence order based on the number of reviewers selected during campaign creation.

Note: Currently, this insight escalation applies only to the reviewer type "Business Owners". It does not apply to other reviewer types such as First-line Manager, App Owners, and Risk Managers within the reviewer precedence hierarchy.

For more details on multi-level reviews, please refer to the following resource: Configuring Multi-Level Review Settings in Campaigns.