Pagerduty Integration Setup

Getting Started

BalkanID recommends creating a separate service account for the purposes of this integration, instead of using personal or employee named accounts.

Requirement:

• Access Token - A read-only account access token is required.

Getting Access Token

1. Login to an administrator/owner user on your PagerDuty account

2. On the navigation bar, go to Integrations > Developer Tools > API Access Keys and click on it, you should see a page like this:
3. Click on “Create New API Key” and enter a description, make sure to check Read-only API Key.

Configure Pagerduty within your BalkanID tenant

1. Login to the BalkanID application and switch to the tenant you would like to add your integration to.

2. Head to Integrations > Third Party Applications and click Add Integration, select Pagerduty. Set up the Primary Application owner and the Description, if any.
3. Pagerduty would have been added to the list of applications. Click on the Configure and Integrate button beside the integration name, and configure the fields with the values that were noted prior. It should look like this:

Additional Notes

PagerDuty has an internal mapping between the values the API returns and what is displayed on the PagerDuty dashboard. Please refer to the following table for more information.