> For the complete documentation index, see [llms.txt](https://docs.balkan.id/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.balkan.id/agents/unmapping-identities-and-credentials-from-agents.md).

# Unmapping Identities and Credentials from Agents

### Overview

Use **Unmap from agent** when an identity or credential should no longer be treated as something the agent **has access to**.

Unmapping removes the **access association** in BalkanID. It does not:

* Delete the identity, credential, or agent
* Change identity-to-employee ownership mappings
* Revoke access in the source application

For how access mapping differs from identity-to-employee ownership mapping, see [Mapping Identities and Credentials to Agents](/agents/mapping-identities-and-credentials-to-agents.md).

### Unmap identities from an agent

1. Login to the BalkanID application and switch to the tenant you want to update.
2. Head to **Configure → Agents**.
3. Open the agent.
4. Open the **Identities** tab.
5. Select the identities to remove from the agent’s access associations.
6. Click **Unmap from agent**.<br>

   <figure><img src="/files/rDbZnmlU4RLccv7FTsaF" alt=""><figcaption></figcaption></figure>
7. Confirm the unmap action.

#### Result

The selected identities are no longer associated with the agent for access. The agent’s identity count updates after processing completes.

### Unmap credentials from an agent

1. Login to the BalkanID application and switch to the tenant you want to update.
2. Head to **Configure → Agents**.
3. Open the agent.
4. Open the **Credentials** tab.
5. Select the credentials to remove from the agent’s access associations.
6. Click **Unmap from agent**.<br>

   <figure><img src="/files/nPHn202LL0iuxNEgqQsd" alt=""><figcaption></figcaption></figure>
7. Confirm the unmap action.

#### Result

The selected credentials are no longer associated with the agent for access. The agent’s credential count updates after processing completes.

{% hint style="info" %}
Unmap is available from the agent detail tabs. Creating new access associations is done from the Identities and Credentials pages.
{% endhint %}


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# Agent Instructions
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