Unmapping Identities and Credentials from Agents

Overview

Use Unmap from agent when an identity or credential should no longer be treated as something the agent has access to.

Unmapping removes the access association in BalkanID. It does not:

• Delete the identity, credential, or agent

• Change identity-to-employee ownership mappings

• Revoke access in the source application

For how access mapping differs from identity-to-employee ownership mapping, see Mapping Identities and Credentials to Agents.

Unmap identities from an agent

1. Login to the BalkanID application and switch to the tenant you want to update.

2. Head to Configure → Agents.

3. Open the agent.

4. Open the Identities tab.

5. Select the identities to remove from the agent’s access associations.

6. Click Unmap from agent.

   
7. Confirm the unmap action.

Result

The selected identities are no longer associated with the agent for access. The agent’s identity count updates after processing completes.

Unmap credentials from an agent

1. Login to the BalkanID application and switch to the tenant you want to update.

2. Head to Configure → Agents.

3. Open the agent.

4. Open the Credentials tab.

5. Select the credentials to remove from the agent’s access associations.

6. Click Unmap from agent.

   
7. Confirm the unmap action.

Result

The selected credentials are no longer associated with the agent for access. The agent’s credential count updates after processing completes.

Unmap is available from the agent detail tabs. Creating new access associations is done from the Identities and Credentials pages.